Passvault operates with zero-knowledge encryption. This means that Passvault has zero knowledge of, way to retrieve, or way to reset your master password. There are, however, a few steps you can take to try to regain access to your account:
- Check that you have the right server selected when you try to log in. Passvault data regions are separate, and your account only exists in the region where it was first created. Selecting your server is necessary before trying the following steps.
- Try logging in on another device.
- Get a master password hint. If you have one setup, a hint will be emailed to your inbox when you interact with this page. If you don’t have a hint setup, you’ll get an email reporting this.
- If you have emergency access enabled, contact your trusted emergency contact to regain read or takeover access to your account.
- If your organization uses account recovery, reach out to your administrator to reset your master password.
- If the browser you are using to access the web app is a known device (has been registered with Log in with Device), the account can be accessed on the web app.
- If an encryption-enabled (PRF) Log in Passkey has been registered with your Passvault account, you can log in with that.
